Return & Refund Policy

Last updated: 22 August 2026

1. Who We Are

2. Do We Accept Returns?

Yes. We accept returns for both defective and non-defective products purchased on ebuyergate.com and delivered within the United Kingdom.

3. Return Window

You have 14 days from the date of delivery to request a return.

4. Accepted Product Condition

Returned items must be new and unused, in their original condition, with all original packaging, accessories, and documentation included.

5. Exchanges

We accept exchanges. If you would like to exchange an item rather than receive a refund, please let us know when you contact us to start your return.

6. How to Start a Return

To start a return, contact us at trade@ebuyergate.com with your order number and the reason for return. We will confirm your return is eligible and provide instructions for sending the item back to us.

7. Return Method

Returns are made by post. Once your return is approved, we will provide the return address and any reference details needed for your parcel.

8. Return Shipping Costs

If the return is due to our error — for example, the item is faulty, damaged, or not what you ordered — we cover the cost of return shipping.

If the return is due to a change of mind or a reason not related to our error, the customer is responsible for the cost of return shipping. We recommend using a tracked or signed-for service, as we cannot be held responsible for parcels lost or damaged in transit back to us.

9. Restocking Fees

We do not charge a restocking fee on eligible returns.

10. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us at trade@ebuyergate.com with your order number and, where possible, photographs. We will arrange a replacement, exchange, or refund at no cost to you, including covering the return shipping.

11. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 7 days and issued to your original method of payment.

12. Non-Returnable Items

Please contact us before purchasing if you are unsure whether a specific item is eligible for return, as some product categories may be excluded.

13. Contact Us