Privacy Policy

Last updated: 22 August 2026

1. Who We Are

This Privacy Policy explains how eBuyer Gate Ltd, trading as eBuyer Gate, collects, uses, and protects your personal information when you visit or make a purchase on ebuyergate.com.

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following types of information:

• Contact details you provide, such as your name, email address, postal address, and phone number
• Order information, including items purchased, order value, and delivery address
• Payment information processed securely through our payment providers at checkout (we do not store full card details ourselves)
• Account information, if you create an account with us
• Correspondence when you contact our customer support team
• Technical information such as your IP address, browser type, and device information, collected automatically when you use our website
• Usage information, such as pages viewed and how you interact with our website

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including payment, delivery, and returns
• Communicate with you about your order, including confirmations, shipping updates, and support queries
• Maintain your account, if you have one
• Improve our website, products, and customer experience
• Detect and prevent fraud and misuse of our website
• Comply with our legal and regulatory obligations
• Send you marketing communications, where you have consented to receive them

4. Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

• Contract: to fulfil orders and provide the services you have requested
• Legal obligation: to meet our tax, accounting, and consumer protection obligations
• Legitimate interests: to operate, secure, and improve our business and website
• Consent: for marketing communications and non-essential cookies, which you can withdraw at any time

5. Sharing Your Information

We share personal information with trusted third parties where necessary to run our business, including:

• Payment processors, to securely handle transactions
• Delivery carriers, to fulfil and track your order
• IT and website hosting providers
• Professional advisers, such as accountants or legal counsel, where required
• Regulators or law enforcement, where required by law

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your information in line with UK GDPR requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order records are typically retained for the period required by UK tax law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal exceptions
• Object to or restrict certain processing
• Request a copy of your information in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at trade@ebuyergate.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how the site is used. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

10. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us