What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Union Pay, Apple Pay, Google Pay, Shop Pay, and PayPal. All prices are shown and charged in GBP.
When will I be charged for my order?
Payment is taken in full at the time you place your order. Your order is only confirmed once payment has been successfully authorised.
Can I change or cancel my order after placing it?
Contact us as soon as possible at trade@ebuyergate.com. We can usually accommodate changes or cancellations if your order has not yet been dispatched.
I made a mistake with my delivery address. What do I do?
Email us at trade@ebuyergate.com as soon as possible. We can update your address if your order has not yet been shipped, but cannot guarantee changes once it has been handed to the carrier.
Where do you ship from?
All orders are shipped from our warehouse in Bradford, West Yorkshire, United Kingdom.
Where do you deliver to?
We currently deliver to addresses within the United Kingdom only.
What delivery options are available?
We offer Standard Shipping (2-4 working days) and Express Shipping (1-3 working days). Delivery cost is calculated based on order weight, and orders totalling £99.00 or more qualify for free delivery on either service.
Is there a cut-off time for same-day processing?
Orders placed before 2:00 PM (GMT/UK time) on a business day begin processing the same day. Orders placed after this time, or on a weekend or public holiday, begin processing the next business day.
How do I track my order?
You will receive tracking information once your order has been dispatched. If you have any issues tracking your parcel, contact us at trade@ebuyergate.com.
My order arrived damaged or hasn’t arrived. What should I do?
Contact us at trade@ebuyergate.com with your order number and, where possible, photographs of any damage. We will arrange a replacement, redelivery, or refund as appropriate.
Do you accept returns?
Yes, we accept returns for both defective and non-defective products, within 14 days of delivery.
What condition does my item need to be in to return it?
Returned items must be new and unused, in their original condition, with all original packaging, accessories, and documentation included.
Do I have to pay for return shipping?
If the return is due to our error, such as a faulty, damaged, or incorrect item, we cover the cost of return shipping. If you are returning an item because you changed your mind, you are responsible for the return shipping cost.
Is there a restocking fee?
No, we do not charge a restocking fee on eligible returns.
How do I start a return?
Contact us at trade@ebuyergate.com with your order number and the reason for return. We will confirm your return is eligible and provide instructions for sending the item back to us.
Can I exchange an item instead of getting a refund?
Yes, we accept exchanges. Let us know when you contact us to start your return.
How long does a refund take?
Once we receive and inspect your returned item, approved refunds are processed within 7 days and issued to your original method of payment.
Are your products genuine?
Yes. All products sold on ebuyergate.com are genuine and sourced from reputable suppliers.
Are you affiliated with the brands you sell?
No. Any brand names or trademarks referenced on our website belong to their respective owners. We are an independent retailer and use these names solely to identify and describe the products we sell, unless otherwise stated.
How can I get in touch with customer support?
You can reach us by email at trade@ebuyergate.com or by phone at 01274 483393, Monday to Friday, 10:00 AM to 5:00 PM.
